FAQs

No, if you are booking only the entrance fee to Machu Picchu or any other tickets, the initial payment includes the bank commission and Peruvian taxes.

In the case of booking Machu Picchu tours or hiking expeditions, we typically require a 50% payment upfront. This payment, which includes the bank commission and Peruvian taxes, covers the cost of your tickets and services. The remaining 50% (due balance) can be paid in cash upon your arrival in Cusco. If you prefer to pay by credit card, please note that an additional 6% bank commission will apply.

If you wish to arrange a private tour to Machu Picchu, our tailor-made department can provide you with a special price. Additionally, if you have a group, you may be eligible for a discount

When visiting Machu Picchu, it’s essential to wear comfortable and weather-appropriate clothing. Here are some recommendations:

Comfortable Walking Shoes:

Wear sturdy, comfortable walking shoes or hiking boots as you might be exploring uneven terrains and climbing stairs.

Layered Clothing:

Dress in layers, as the weather can vary throughout the day. A light jacket or sweater is advisable for cooler mornings and evenings.

Sun Protection:

Bring a wide-brimmed hat or cap to protect yourself from the sun. Applying sunscreen to exposed skin is also essential, as the high-altitude sun can be strong.

Rain Gear:

Pack a lightweight, waterproof jacket or poncho, especially if you’re visiting during the rainy season (November to March).

Comfortable Pants:

Opt for comfortable, moisture-wicking pants or convertible pants that can be adjusted based on the weather.

Breathable Shirt:

Choose a breathable shirt, preferably long-sleeved, to protect yourself from the sun. Moisture-wicking fabric is a good choice.

Small Backpack:

Bring a small backpack to carry essentials such as water, snacks, sunscreen, and a camera.

Sunglasses:

Protect your eyes from the sun’s glare with sunglasses.

Camera:

Don’t forget your camera or smartphone for capturing the breathtaking views.

Insect Repellent:

If you’re sensitive to insect bites, consider applying insect repellent.

Remember to check the weather forecast for Machu Picchu on the day of your visit to ensure you are adequately prepared..

When visiting Machu Picchu, it’s important to be well-prepared. Here’s a list of essential items to bring:

Entrance Tickets:

Ensure you have your Machu Picchu entrance tickets. You may also need tickets for any additional tours or hikes.

Identification:

Carry a valid ID or passport. This may be needed to enter Machu Picchu and for identification purposes.

Comfortable Backpack:

Bring a small, comfortable backpack to carry your essentials.

Water:

Stay hydrated by bringing a refillable water bottle. It’s essential, especially at high altitudes.

Snacks:

Pack some light snacks to keep your energy up during your visit.

Hat and Sunglasses:

Protect yourself from the sun with a hat and sunglasses.

Sunscreen:

Apply sunscreen to protect your skin from the strong sun at high altitudes.

Weather-Appropriate Clothing:

Dress in layers and wear weather-appropriate clothing. Bring a jacket or sweater for cooler mornings and evenings.

Camera/Smartphone:

Capture the incredible scenery with a camera or smartphone.

Comfortable Walking Shoes:

Wear sturdy, comfortable walking shoes or hiking boots.

Rain Gear:

If visiting during the rainy season, bring a lightweight, waterproof jacket or poncho.

Personal Medications:

Bring any necessary personal medications you may need during your visit.

Insect Repellent:

Consider bringing insect repellent, especially if you are sensitive to bites.

Travel Guide/Map:

Carry a travel guide or map to enhance your understanding of Machu Picchu.

Portable Charger:

Ensure your devices stay charged by bringing a portable charger.

Remember to check the weather forecast for Machu Picchu and pack accordingly. Additionally, be mindful of the regulations and guidelines set by the authorities for a smooth and enjoyable visit.

Cancellation or change of the Itinerary caused by a force majeure:

This is any event that  could not solve, even with all due care, foresee or avoid. This covers events such as war or threat, riot, civil strife, terrorist activity, industrial dispute, disease, disaster or adverse weather conditions, fire or all similar events beyond our control. In this case, will not accept liability and reserves the right to change, postpone or even cancel the trip (this is the last option of course!).

Increments in Case of Protests, Strikes (Force Majeure):

In the event of a protest / strike, which is not uncommon in Cusco, it may be necessary to leave a day or even 2 days earlier than scheduled so that we are able to comply with other services. In this case, an increment will be charged to cover costs incurred.

Risks:

By booking any of our adventure trips (Inca Trail to Machu Picchu, Salkantay, Ausangate, Choquequirao, Lares, Vilcabamba, Ausangate, Inca Quarry Trek, etc.) you assume the risks associated with them. For these accepts no responsibility.

About Inca Trail Campsites:

Please note: Campsites may change (be different from those stated in the website) depending on booking time and availability, weather conditions or on restrictions undertaken for safety reasons by the Peruvian Goverment.

Making a Reservation and payment of deposit:

Deposit sent is use for by Inca Trail permits, Machu Picchu tickets, Porter expenses Wayna Picchu Tickets (if is applicable) and is Non-Refundable nor transferable to any other date, person or tour (According to Inca Trail and Machu Picchu Regulations).

We request a 50% non-refundable deposit per person along with your personal details (full name, passport number, gender, nationality, DOB).

The deposit (Non-refundable) amount is:

Only Inca Trail: 50% of the total cost for any of our Inca Trail tours (2 days, 4 days, 5 days, 7 days) are non-refundable!

Huayna Picchu mountain and others: We will require 50% for any Inca Trail + Huayna Picchu or additional activities. These payments are non-refundable

Please confirm if you want to climb Huayna Picchu or other mountains as they should be booked well in advance too; this is US$80.00 per person there are four schedules: 7, 8, 9, and 10 am – this also needs to be specified although you need to be flexible to either time. Please note, if you get the permits for either extra climbing you will probably have to miss/skip the Machu Picchu guided tour.

Alternative Treks to Machu Picchu or Machu Picchu tours:

We require 50% of the total cost for any of our Alternative Treks to Machu Picchu, Huayna Picchu tickets or Machu Picchu tours. The Machu Picchu and train tickets are Non-Refundable nor transferable to any other date, person or tour (According to the Ministry of Culture and Train companies).

Please confirm if you want to climb Huayna Picchu (the 45-minute climb near the Machu Picchu site) or Machu Picchu mountain as they should be booked well in advance too; there are 4 schedules to climb up: 7, 8, 9, and 10:00 am – this also needs to be specified although you need to be flexible to either time.

Please note: if you get the permits for either extra climbing you will probably have to miss/skip the Machu Picchu guided tour.

IMPORTANT: Price is based on a DOUBLE room accomodation. An aditional USD 35.00 will be charged for a Solo Travelers if there’s no one else to share a double room with or if you are travelling alone.

Cancellations:

Deposit sent is used for Machu Picchu Tickets, train tickets to Machu Picchu, operations expenses, and Huayna Picchu Tickets (if applicable) and is Non-Refundable nor transferable to any other date, person, or tour (According to the Ministry of Culture and train company Regulations). must be notified of any changes or cancellations to your trip as soon as you are aware of them, via e-mail or WhatsApp so that we do not incur expenses not covered by the deposit.

Alternative treks to Machu Picchu or Machu Picchu tours can be canceled with a 100% deposit refund up to 2 months prior to the tour; 50% up to 1 month before the tour, 25% refund less than 20 days before the tour, and there will be a 100% loss of the deposit in case the cancellation is made less than 19 days in advance. Once the final balance has been paid, we will not be able to refund in case of cancellation!

There will, however, be parts of your trip that you are able to use (Machu Picchu entrance fee, 1 train ticket, 1 bus ticket). A claim letter for your insurance company can also be provided by us upon request. Porter service hired can Not be canceled (a fee is paid for booking this service).

Cusco Day tours such as City tour Sacred Valley and others can be canceled with a 100% refund

Important Information:

We strongly suggest staying at high altitude (above 3000 metres – in Cusco or another high altitude city) for 3 to 4 days (minimum) before undertaking the trip. This is in order to minimize the effects of possible altitude sickness. Also, you can help your body acclimatize by drinking plenty of liquids, adding a bit more sugar to your drinks, eating food rich in carbohydrates, avoiding cigarettes and alcohol and drinking coca (ancient traditional leaf) tea. Diamox can also be helpful – please ask your doctor about this.

We recommend you arrive in Cusco 48 hours or more before trek departure as we may need to leave earlier than scheduled in case of strikes or other events out of our control (see Force Majeure above).

Important Note:

• The refund will be sent to the client’s credit card, this process will take about 7-20 days.
• Your bank may apply a transaction fee.
• In case your bank doesn’t accept your wire transfer, our sales department will refund by Western Union
• This refund, it is not included 9% taxes and also you will assume to reimbursement commission.